PROTECTION OF YOUR PERSONAL DATA
In the frame of the use of its services and in particular the services accessible on its website, its mobile site and its mobile applications, CENTRIMEX, as data processing manager, may collect and process your personal data.
CENTRIMEX is committed to respecting the rules for protecting the privacy of its customers, prospects and visitors to its website, its mobile site and its mobile applications. All the processing of personal data carried out within the framework of the accessible services complies with the local regulations applicable in terms of personal data protection and in particular the provisions of the law “Informatique et Libertés” of January 6, 1978 as amended and the General Regulations. on Data Protection (EU Regulation 2016/679) or “RGPD”.
CENTRIMEX is responsible for processing your personal data as part of this processing. The respective responsibilities for compliance with the rules on the protection of personal data have been determined by agreement.
In order to ensure the proper application of these rules, CENTRIMEX has appointed a data protection officer who is the privileged relay of the National Commission for Computing and Liberties (CNIL): the company IAD – whose head office is located 152 rue Sainte – 13007 Marseille.
CENTRIMEX also implements the appropriate internal procedures to raise awareness among its employees and ensure compliance with these rules within its organization.
WHAT ARE CENTRIMEX’S COMMITMENTS IN TERMS OF PERSONAL DATA PROTECTION?
CENTRIMEX undertakes to guarantee a high level of protection of the personal data of its customers, prospects, users of its website, its mobile site and its mobile applications and of any other person whose personal data it processes.
CENTRIMEX undertakes to comply with the regulations which apply to all the data processing it implements. More particularly, CENTRIMEX undertakes in particular to respect the following principles :
- Your personal data is processed lawfully, fairly and transparently (lawfulness, loyalty, transparency).
- Your personal data are collected for specific, explicit and legitimate purposes, and are not subsequently processed in a manner incompatible with these purposes (limitation of purposes).
- Your personal data are stored in an adequate and relevant manner and are limited to what is necessary for the purposes for which they are processed (data minimization).
- Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay (accuracy).
CENTRIMEX implements the appropriate technical and organizational measures to guarantee a level of security adapted to the inherent risk of its processing operations, comply with regulatory requirements and protect the rights and data of the people concerned when designing processing operations.
Furthermore, CENTRIMEX contractually imposes the same level of protection of personal data on its subcontractors (service providers, suppliers, etc.).
Finally, CENTRIMEX undertakes to comply with any other principle required with regard to the applicable regulations on the protection of personal data, and more specifically concerning the rights conferred on the persons concerned, the retention periods for personal data as well as the obligations relating to cross-border transfers of personal data.
WHAT IS THE USE OF THE DATA THAT COULD BE COLLECTED BY CENTRIMEX?
- Means of collecting your data
As part of our relationships, you are likely to communicate your personal data to us by various means and in particular on our websites, our sites and mobile applications during your internet browsing, purchases, reservations, by completing the various collection forms, when a subscription to the e-newsletter, when creating a CENTRIMEX account, when you submit an application, when you publish comments on our social network pages, when you establish any contact with CENTRIMEX or when you send us in any other way your personal data.
- Processing purposes and legal bases
Your data is mainly used for information purposes, the provision of specific services or services: transport provision, entertainment, commercial information, satisfaction surveys, new services and products intended to improve your experience, statistical studies, recruitment, after-service. sale, processing of your requests and / or complaints.
In addition to the cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the various purposes mentioned above is particularly necessary. :
- to ensure the execution of the commercial contract,
- to comply with a legal obligation,
- for the purposes of the legitimate interests pursued by CENTRIMEX (in particular developing new services and offers, improving customer service, etc.).
More specifically, your data is used :
- to allow you to benefit from all the services or services available on the CENTRIMEX website, its mobile site and its mobile applications: creation of a user account, e-newsletter, management of your requests, complaints, etc.,
- to allow you to browse our websites,
- to best match our information, notifications, offers and other forms of service to your interests,
- to be enriched by sharing certain information with privileged commercial partners in order to improve our knowledge of your areas of interest and allow us to send you offers and other forms of personalized services (subject to your prior agreement when is required and to respect your right to object, in accordance with the rules applicable to commercial prospecting),
- to facilitate the completion of administrative formalities for the prevention of unpaid debts and the fight against fraud, as well as to ensure the security and safety of commercial contracts.
Any incident occurring during the execution of the transport contract and likely to jeopardize safety or security, may be the subject of a computer recording, a complaint filed and result in a ban carried out by CENTRIMEX for a three-year term.
HOW LONG IS YOUR DATA KEPT?
CENTRIMEX undertakes to keep your personal data for a period that does not exceed that necessary for the purposes for which they are processed. In addition, CENTRIMEX keeps your personal data in accordance with the retention periods imposed by the applicable laws in force..
These retention periods are defined according to the processing purposes implemented by CENTRIMEX and in particular take account of the applicable legal provisions imposing a precise retention period for certain categories of data, any limitation periods that apply, as well as the recommendations of the CNIL. concerning certain categories of data processing (for example, Deliberation n ° 2016-264 of July 21, 2016 amending a simplified standard concerning the automated processing of personal data relating to the management of customers and prospects (NS-048 ), article L.232-7 of the internal security code relating to the transmission of passenger data to the French administration, storage of cookies for 13 months as recommended by the CNIL, etc.).
WHO IS LIKELY TO ACCESS YOUR PERSONAL DATA?
- Recipients of your data
The data collected on the CENTRIMEX website, its mobile site and its mobile applications may be communicated to authorized CENTRIMEX personnel, to its partners or to its ancillary service providers, as part of the performance of any or part of the services referred to above. We remind you that in this context, CENTRIMEX asks its service providers to set up strict confidentiality and protection measures for this data. Furthermore and in accordance with the laws and regulations applicable in France and at the international level, CENTRIMEX may be required to provide personal information to authorized French or foreign public authorities (customs, immigration, police, etc.). This is the case, for example, when completing compulsory immigration formalities or for the purposes of preventing and combating terrorism or other serious crimes.
- Data transfers outside the European Union
Some of the recipients mentioned above may be established outside the European Union and have access to all or part of the personal information collected by CENTRIMEX (name, first name, identification data, etc.), and this, for the good purposes of executing the commercial contract or because of a specific legal authorization.
In this context, CENTRIMEX undertakes to guarantee the protection of your data in accordance with the strictest rules, in particular through the signing, on a case-by-case basis, of contractual clauses based on the model of the European Commission, or any other mechanism in accordance with the GDPR, as soon as your personal data is processed by a service provider outside the European Economic Area and whose country is not considered by the European Commission as ensuring an adequate level of protection.
HOW TO EXERCISE YOUR RIGHTS?
In accordance with the applicable regulations on the protection of personal data, you can, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and the portability of your personal data.
In addition, you have the legal right to define directives relating to the fate of your post-mortem personal data..
In addition, any minor at the time of collecting their personal data can obtain its erasure as soon as possible.
These rights are exercised by mail to the following address:
Data Protection Officer
33 boulevard de l’Europe, 13127 Vitrolles, France
In this context, we ask you to accompany your request with the elements necessary for your identification (name, first name, e-mail) as well as any other information necessary to confirm your identity.
You also have a right of appeal to the National Commission for Computing and Freedoms in the event of a violation of the applicable regulations on the protection of Personal Data and in particular the GDPR..
As part of our newsletters, you have the opportunity to exercise your rights, withdraw your consent, or address any questions or complaints, by contacting CENTRIMEX at the address mentioned above.
CENTRIMEX guarantees you the exercise of your rights, and provides you with answers to all your questions or complaints.
When you are in contact with our customer service, your call may be recorded for the purposes of improving quality of service, preventing disputes and preventing malicious calls. If you do not wish to be registered, report it directly to the advisor.
You also have the right to object to the processing of your personal data for commercial prospecting purposes. When required by law, your data will only be used for electronic prospecting purposes after having obtained your explicit consent.
In addition, if you no longer wish to receive the CENTRIMEX electronic newsletter by e-mail, you can click on the unsubscribe link located at the bottom of each communication..
The collection of certain personal data is essential to allow access to certain services or benefits (give details if necessary). You can naturally exercise your right to oppose the collection and processing of this data, but this process may make it impossible to benefit from these services or benefits..
In accordance with French and international laws and regulations, the lack of communication or the inaccuracy of certain data may lead to a decision to refuse processing of a commercial contract, without the responsibility of CENTRIMEX being able to be engaged..
CONVENIENCE OF CENTRIMEX ONLINE SERVICES, ON SOCIAL MEDIA AND ON YOUR MOBILE DEVICES
CENTRIMEX strives to continuously improve its electronic services in order to facilitate access to their customers, potential customers and visitors. The CENTRIMEX website (or its mobile site) for example provides you with permanent access (24 hours a day) to the information and services provided by CENTRIMEX.
In order to facilitate the creation and your connections to your CENTRIMEX account, you have the possibility to link your CENTRIMEX account with most social networks. By agreeing to share certain personal data, listed on the link and authorization screen specific to each social network, you will be able to benefit from optimized navigation on the CENTRIMEX site. You can at any time, if you wish, unlink your CENTRIMEX account from your social account.
In order to constantly improve the quality of the services offered on the site and their suitability with your expectations, CENTRIMEX may use “cookies”, text files serving to identify your terminal when you connect to one of our services..
The deposit of cookies or tracers on your terminal (computer, tablet, smartphone, etc.) allows CENTRIMEX to collect information and personal data. Depending on how you configure your terminal, cookies allow in particular:
- to use the main functions of the CENTRIMEX site,
- to optimize our website and detect any technical problems,
- memorize your choices and preferences and customize your user interface,
- to establish statistics for the purpose of traffic management and use of the various elements making up the CENTRIMEX website (sections visited, route taken by the Internet user) to improve the ergonomics of the site and the interest of offered services,
- to evaluate the effectiveness of our communication campaigns by counting and evaluating the number of clicks,
- to know the content of the pages you consult, the searches you carry out, the information that you have chosen to share when registering on other sites, the pages and websites that you may have consulted,
- share information on social networks.
IT SECURITY / SECURITY OF TRANSACTIONS
Ensuring the security and confidentiality of personal data that you entrust to us is a priority for CENTRIMEX. We thus implement all the technical and organizational measures useful, with regard to the nature, the scope and the context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data, whether accidentally or unlawfully. You can therefore be sure to consult our site in complete confidentiality and safety.
CENTRIMEX also does its utmost to combat identity theft on the Internet..
The security and confidentiality of personal data are based on individual best practices. This is the reason why we invite you not to communicate your passwords to third parties, to systematically log out of your profile and your social account (especially in the case of linked accounts) and to close your browser window. at the end of your work session, particularly if you access the Internet from a computer workstation shared with other people. This will prevent other users from accessing your personal information.
We strongly advise against disseminating to third parties or publishing on social networks any document issued by CENTRIMEX containing your personal data.
To find out the best security practices to apply, we invite you, for example, to consult the IT Security Portal. The general conditions relating to certain services or services accessible from the CENTRIMEX websites, its mobile site or its mobile applications, are likely to define more precise methods of collecting and using your personal data..
Finally, CENTRIMEX has set up a security breach management procedure to effectively apprehend possible personal data breaches, notify the competent authority without delay of such breaches as well as notify you when this breach is likely to affect to your personal data.
PERSONAL DATA CONCERNING MINORS
CENTRIMEX does not collect or process personal data relating to children under the age of 16 without the prior consent of the parents or holders of parental responsibility for the child.
If personal data concerning children is collected via the CENTRIMEX website, applications or mobile sites, parents or holders of the exercise of parental authority have the possibility to oppose it by contacting us at the address of our DPO.
In addition, as stated above, the minor child at the time of collection of his personal data can obtain its erasure as soon as possible.
LINKS TO ACCESS OTHER SITES
On several pages of the CENTRIMEX website you are offered the possibility to click to access other websites of other companies. We advise you to read the policy of these non-CENTRIMEX sites relating to the processing and protection of personal data, as the conditions on these sites may differ from the conditions of CENTRIMEX. CENTRIMEX will in no way be responsible for the processing of personal data by these other websites.
For any further questions regarding this policy or the way in which CENTRIMEX processes your personal data, we invite you to contact our data protection officer at the following address :
CENTRIMEX reserves the right to adapt the personal data protection policy and undertakes to inform you on its website of changes or additions.
This version was produced on May 1, 2018.